The Flat Planet and a Phone !

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This report from VoIP News, is typical of what I have been seeing lately. How long will companies pay $50-100k for expensive Avaya and Cisco when they can get similar hosted solutions for a small fraction of that ?!?

Besides the price a hosted solution gives you flexibility that you will never get inhouse.  Benefits like continuous upgrades, unlimited expansion puts a hosted solution on a level above the competition. Will Avaya go the way of Nortel?

 

This fall, with the economic downturn in full affect and BCG’s customers concerned about their investments, customers were able to connect instantly with their agents, no matter where they were. The agents appreciated that their VoIP lines could transfer to their cell phones or to an available agent so customers could reach them anytime, which made customers more comfortable. This type of activity could then be tracked in real-time call center reports as well, and therefore, BCG could staff appropriately.  This activity tracking was not possible with their old system.

The management team also appreciated the use of the real-time call center supervisory report and management tools so they could monitor activity as it occurred.  They were able to integrate the reports into a more meaningful way than before, capturing real-time data where previously the same type of data had to be manually tabulated and reviewed.  With another hardware-based solution, this type of reporting system would have cost them $30-50K; however, using Alteva’s integrated solution, the service for 50 users was only $2500.

VoIP News » Blog Archive » VoIP Success 2008: Benefits Consultant Group, Dec 2008