Project REBOOT: IP Telephony is exciting again!

When we look back at IP Telephony (or what was called in the ole days – VoIP), we can discern three unique stages. Stage I – the invention and introduction of VoIP services by the likes of Vocaltec, Deltathree etc. Stage II – the launch of Hosted Services by companies like Vonage, Packet 8, Ring Central and of course yours truly. Stage III – is just starting and is truly exciting.

We can define Stage I by calling it the “Pipes Era”, replacing legacy telecom pipes with shiny new VoIP pipes that transport the bits and bytes of our voice from one side of the world to the other at very low cost. Stage II – has become known as the “Cloud Era” where new providers took legacy phone systems and trucked them over to “The Cloud”.

Ok, so we replaced the pipes and removed the boxes from our offices. Bottom line we are talking costs savings and some convenience, but where is the innovation?? Well it is almost here! Continue reading

Project REBOOT: Entrepreneurs – How Advanced is Too Advanced?

A big part of my rebooting is meeting with entrepreneurs and other thought leaders. I am interested in hearing what they have to say about the future of business communications. Recently I had a discussion with Jacob Ner David, a serial entrepreneur and recently one of the founders of Zula.

While we were brainstorming about different features and how customers communicate with a business, Jacob made a remark, which raised a question that should be on the mind of every entrepreneur developing a new product. Continue reading