Project REBOOT: IP Telephony is exciting again!

When we look back at IP Telephony (or what was called in the ole days – VoIP), we can discern three unique stages. Stage I – the invention and introduction of VoIP services by the likes of Vocaltec, Deltathree etc. Stage II – the launch of Hosted Services by companies like Vonage, Packet 8, Ring Central and of course yours truly. Stage III – is just starting and is truly exciting.

We can define Stage I by calling it the “Pipes Era”, replacing legacy telecom pipes with shiny new VoIP pipes that transport the bits and bytes of our voice from one side of the world to the other at very low cost. Stage II – has become known as the “Cloud Era” where new providers took legacy phone systems and trucked them over to “The Cloud”.

Ok, so we replaced the pipes and removed the boxes from our offices. Bottom line we are talking costs savings and some convenience, but where is the innovation?? Well it is almost here! Continue reading

How Call Centers can close 30% more sales!

Call centers invest big budgets in fine tuning their monitoring, reporting, scripts and techniques in order to close more sales.

Many times they over look small improvements that can make a big difference! For example our Dynamic CallerID service.

What is Dynamic CallerID? Say you sell to France, Germany and Italy, but your call center is in India. When you call customers in those countries they see your India CallerID. The result – many potential customers will not pick up a call when they see a foreign number that they do not recognize! The solution? Dynamic CallerID! Our system will analyse the call as you make it and insert the local CallerID for the country you are calling. Some of our customers have found that over 30% more calls are answered when using Dynamic CallerID!

We can supply you with phone numbers in over 50 countries. Even if you do not do international calls, we can also provide you with local numbers in the USA, UK and many other countries, so you can setup virtual local offices. I can assure that if your call center is in Omaha, NE the chances that a customer in Dallas TX will answer the phone will be much higher if you have a 214 number with Dynamic CallerID. Contact us today for more details at 212-796-0900

Will President Obama call us again??

As he heads in the mid-term elections, President Obama is going all out, to replicate his success 2 years ago.

Mr. President, I am sure you remember your election day visit to the Flat Planet powered phone bank in Indiana.

My suggestion to the President is if you want to repeat your success use us again! Call The Flat Planet Phone Company. You can reach me at 212-796-0900 ext 100

Best Regards
Moshe Maeir